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CWe are often in the cases:in a lift,in line at the bank or on an airplane,surrounded by people who are,like us,deeply focused on their smart phones or,worse,struggling with the uncomfortable silenceWhat's the problem?It's possible that we all have been used to conversational intelligence.It's morelikely that none of us start a conversation because it's awkward and challenging,or we think it's annoyingand unnecessary.But the next time you find yourself among strangers,consider that small talk is worth thetrouble.Experts say it's an invaluable social practice that results in big benefits.Avoiding small talk as unimportant is easy,but we can't forget that deep relationships wouldn't evenexist if it weren't for casual conversation.Small talk is the grease()for social communication,saysBernardo Carducci,director of the Shyness Research Institute at Indiana University Southeast."Almostevery great love story and each big business deal begins with small talk,"he explains."The key tosuccessful small talk is learning how to connect with others,not just communicate with them."In a 2014 study,Elizabeth Dunn,associate professor of psychology at UBC,invited people on theirway into a coffee shop.One group was asked to find out an interaction (with its waiter,the other,tospeak only when necessary.The results showed that those who chatted with their server reported muchhigher positive feelings and a better coffee shop experience."It's not that talking to the waiter is better thantalking to your husband."Says Dunn."But interactions with peripheral (members of our socialnetwork matter for our well-being also."Dunn believes that people who reach out to strangers feel a even greater sense of belonging,aconnection with others.Carducci believes developing such a sense of belonging starts with small talk."Small talk is the basis of good manners,"he says.28.What phenomenon is described in the first paragraph?A.Use of smart phoneB.Unsuitable behaviors in public placesC.Impatience with slow serviceD.Absence of communication between strangers.29.What is important for successful small talk according to Carducci?A.Showing good manners.B.Focusing on a topic.C.Relating to other people.D.Making business deals30.What does the coffee-shop study suggest about small talk?A.It improves family relationships.B.It raises people's confidence.C.It makes people feel good.D.It matters as much as a formal talk.31.What is the best title for the text?A.Conversation MattersB.Benefits of Small Talk高一英语学科试题第5页（共10页）